Simple acts of understanding, kindness and non-judgment have minuscule to behemoth power in influence that may not always be recognized.
This morning I entered into Eltana Bagels daydreaming about bagels and after much deliberation I stepped up with a confident order.
As my total was presented to me, realization struck hard, I didn’t have enough cash for the order… sheer embarrassment took hold of my mind and body as I began to stammer as I attempted to change my order.
A kind, calm and non-judgmental voice stated, “No worries, just give us what you have and next time you’re in, you can pay the difference.”
Flabbergasted, yes; my heart pounded and it took all of me to not break down in tears as I continued to stammer and state, “that wasn’t necessary…” looking at kind eyes, it was said, “…it’s okay, it’s our way…”.
I am a silent judge on poor service and simply don’t return; however, I am a highly vocal person when it comes to companies such as Eltana Bagels. We all have our days of poor but when pure goodness exists, it finds a way to outshine the bad whether it be an individual or a company.
Eltana Bagels is opening a location in Japan and in celebration they have wasabi cream cheese but thankfully I don’t have to fly over to Japan to grab this outrageously tastebud exploding topping… yes to this all day!!!
A sincere and deeply heartfelt thank you to Eltana Bagels